Email Templates

Design the subject/body your users see in unread-message emails. No sounds apply to email. Providers like SendGrid can consume these fields—map them into Dynamic Template variables or assemble the subject/body in your service before sending.

What to customize

• Subjects and bodies for 1:1 and group emails (default vs privacy-friendly).
• Preview content from messages[] (unread list) and senderDetails/groupDetails.
• Deep links back to the conversation (add in your provider template).

Payload shapes

Field meanings:

• to: recipient identifiers and optional email.
• messages[]: the unread messages that triggered the notification (use for counts and previews).
• senderDetails: most recent sender; map to subjects or hero text.
• groupDetails: only present for group conversations.
• subject: ready-to-use subject if you do not build it in the provider.

One-on-one

{
  "to": { "uid": "customer-123", "email": "[e-mail]", "name": "Andrew Joseph" },
  "messages": [
    {
      "sender": { "uid": "agent-42", "avatar": "https://assets.cometchat.io/sampleapp/v2/users/cometchat-uid-4.webp", "name": "Susan Marie" },
      "message": "Are we meeting this weekend?",
      "messageObject": { "category": "message", "type": "text" }
    },
    {
      "sender": { "uid": "agent-42", "avatar": "https://assets.cometchat.io/sampleapp/v2/users/cometchat-uid-4.webp", "name": "Susan Marie" },
      "message": "📷 Has shared an image"
    }
  ],
  "senderDetails": { "uid": "agent-42", "name": "Susan Marie", "avatar": "https://assets.cometchat.io/sampleapp/v2/users/cometchat-uid-4.webp" },
  "subject": "New messages from Susan Marie"
}

Group

{
  "to": { "uid": "customer-123", "name": "Andrew Joseph" },
  "messages": [
    { "sender": { "uid": "mod-5", "name": "John Paul" }, "message": "Hello all! What's up?" },
    { "sender": { "uid": "agent-42", "name": "Susan Marie" }, "message": "This is the place I was thinking about" }
  ],
  "groupDetails": { "guid": "community-1", "name": "Hiking Group" },
  "subject": "New messages in Hiking Group"
}

Subject examples

You can use the provided subject field or build your own using senderDetails.name and groupDetails.name. Here are default and privacy-focused subject templates:

Use case	Default subject	Privacy subject	Example result (default)
One-on-one notification	New messages from {{senderDetails.name}}	New messages from {{senderDetails.name}}	New messages from Susan Marie
Group notification	New messages in {{groupDetails.name}}	New messages in {{groupDetails.name}}	New messages in Hiking Group

Tips

• Keep privacy variants generic to avoid leaking message content.
• Use messages[0].message for a short preview; use the length for unread counts.
• If you use SendGrid Dynamic Templates, map the payload into dynamic_template_data (subject, recipient name, sender name, unread count, preview, and the messages array).